Most Pay's Privacy Commitment
Most Pay believes your personal data belongs solely to you — we only collect what is strictly necessary to provide our services. This privacy policy explains where your data goes, how it is used, and what rights you have. For any questions, privacy@mostpay.imWrite to .
📄 1. Introduction & Scope
Most Pay (referred to herein as "we", "us", or "the Platform") is a trusted online gaming and payment platform. This Privacy Policy applies to our website, mobile app, and all digital services.
By creating an account or using our services, you confirm that you have read and agreed to this Privacy Policy. This policy is part of our Terms & Conditionsan integral part of .
Most Pay is committed to providing a safe and transparent environment for users in Bangladesh. We never sell your data to third parties or share it with other companies for marketing purposes.
This Privacy Policy is aligned with the GDPR (General Data Protection Regulation) and international data protection standards.
📋 2. What Information We Collect
Most Pay only collects information that is necessary to provide its services. What we collect falls into two categories:
What You Provide Directly:
- Registration details: full name, date of birth, email address, mobile number
- Identity verification documents: copy of National ID or passport
- Payment details: bKash/Nagad/Rocket number (full card numbers are never stored)
- Contact Information: Messages and emails sent to support
- Address: where required for billing or verification purposes
Automatically collected information:
| Data Type |
Reason for Collection |
| IP Address | Security & Fraud Prevention |
| Browser & device information | Service Quality Improvement |
| Login timestamps and activity logs | Account Security |
| Transaction History | Financial Regulation & Audit |
| Cookie Data | Improving User Experience |
| Gaming Activity | Responsible Gaming Monitoring |
🎯 3. How We Use Your Information
Most Pay uses the information it collects for the following purposes:
- Service delivery: Creating accounts, processing transactions, and keeping gaming services running smoothly.
- Identity verification: Completing the KYC (Know Your Customer) process to prevent fake accounts and fraud.
- Customer Support: Providing prompt and effective resolution of your complaints or queries.
- Ensuring security: Preventing unauthorized account access and detecting suspicious activity.
- Responsible Gaming: Detecting excessive gaming activity to alert members or apply limits.
- Legal obligations: Disclosing information in compliance with government directives or court orders.
- Service Improvement: Analyzing user experience to further improve the platform.
Most Pay never sells your data to advertisers or shares it with third parties for marketing purposes. That is our commitment.
🤝 4. Data Sharing & Disclosure
Most Pay shares your data only in the following limited circumstances:
- Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions.
- Technology Service Provider: Cloud hosting, cybersecurity, and KYC verification providers — all bound by strict confidentiality agreements with us.
- Legal authorities: When required by court order, government investigation, or legal obligation.
- Fraud investigation: Relevant authorities in cases involving money laundering or major financial fraud.
Please Note: No Most Pay employee will ever ask for your password or OTP over the phone or by email. If anyone does, support@mostpay.imat .
🍪 5. Cookie Policy
Most Pay's website and app use cookies — small text files stored in your browser that help improve your experience.
Cookies we use:
- Essential cookies: Login sessions and security tokens — the service cannot function without them.
- Functional cookies: To remember your preferred language, theme, and settings.
- Analytics cookies: To understand which pages are used most — no personal information is involved.
You can disable cookies in your browser settings, though doing so may affect how some features work.
🗄️ 6. Data Retention
Most Pay does not retain your data longer than necessary. Retention periods are determined as follows:
- Active account data: retained for as long as the account remains active.
- Closed account data: retained for 5 years from the date of closure (as required by law).
- Financial transaction records: 7 years (in accordance with financial regulatory requirements).
- Customer support communications: 2 years.
- Marketing preferences: deleted as soon as you unsubscribe.
Once the designated retention period ends, data is securely deleted or anonymized so that it cannot be recovered in any way.
⚖️ 7. Your Rights
As a Most Pay user, you have the following rights over your personal data:
1
Right to Access
You can request a full list of all the information we hold about you.
2
Right to Rectification
You can request corrections to any inaccurate or outdated information.
3
Right to Erasure
You can request deletion of your data under specific conditions.
4
Right to Restrict Processing
You can request that your information be used only for specific purposes.
5
Right to Data Portability
You can request your data in a portable format.
6
Right to Object
You can object to the use of your data in certain circumstances.
To exercise these rights privacy@mostpay.imat . We'll respond within 30 days.
👶 8. Minor Protection
Most Pay is fully committed to protecting minors. Our platform is intended for users aged 18 and above only.
- We do not knowingly collect any information from individuals under the age of 18.
- Age verification is mandatory at the time of registration.
- Any account found to belong to a minor is immediately suspended and any deposited funds are returned to the guardian.
- If a parent believes their child has created an account, please notify us immediately.
🔒 9. Security Measures
Most Pay uses industry-leading security technology to keep your data safe:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An extra layer of protection for your account.
- Firewall & Intrusion Detection: 24/7 network monitoring.
- Payment Data Security: Full card or account numbers are never stored.
- Regular Security Audits: Regular audits conducted by third-party experts.
- Data Backup: Secure data backups are stored on protected servers.
In the event of a security breach, Most Pay will notify affected users within 72 hours and take the necessary steps.
🔄 10. Policy Updates & Contact
Most Pay may update this privacy policy as needed. When changes are made:
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or concerns, please contact us:
privacy@mostpay.im
Response within 7 days
Live Chat Support